YOUR ONLINE REPUTATION IS IMPORTANT!

Reputation Marketing:
Online Reputation Management Service

Have you received negative reviews online? Don’t know what to do and worried about a bad review, or an inaccurate rating? This can be a frustrating situation that makes you feel powerless.  First of all – remain calm.  You probably feel angry or upset or perhaps even violated.  The worst thing you can do is to react without a plan to fix your bad reviews.

Take the time to investigate and prepare a strategy for repairing your online reputation. So how do you repair your online reputation?  There are three components that help and are very important. The first is search engine optimization or SEO. The second is content creation – adding good content. The third is social media. You might be able to do some of the work yourself, or you might need to work with a professional.

Get your Reputation Report Card – It’s FREE!

See all online reviews & scores from the 60+ websites we monitor.

Your business phone number is needed to match reviews to your business.

What is Reputation Marketing?

Reputation Marketing is the marketing process used to manage and influence the perception of a business or brand. Traditionally, reputation was an unmanaged process, spread through word-of-mouth.  Since the advent of the internet, brand reputation has become tangible in the form via review websites and services.  Reputation marketing companies help shape this perception through a managed blend of online reviews, social media promotion and search engine optimization. ORM is another common term used to describe this process.

How Does Reputation Monitoring Work?

We track your business profile across review sites

We scan your business listings and online reviews

We report all reviews and feedback on the internet

The Four Parts of the Reputation Marketing Lifecycle:

We Fix, Repair and Manage Online Reputation for Businesses & Brands. While there are one-time “emergency” scenarios to fixing damaging or fraudulent reviews, it is important to understand that Reputation is an ongoing maintenance process.

STEP 1: REPAIR THE DAMAGE

We’ll get to work on repairing and mitigating the damage from the negative reviews.

STEP 2: MONITOR THE SITUATION

Next, we’ll set up a program to monitor and alert us to any new reviews your business receives.

STEP 3: MANAGE THE PROCESS

Third, we’ll set up a process to help prevent negative reviews – but more importantly, drive new positive ones for your business.

STEP 4: MARKET & GROW

Fourth, we’ll use these positive reviews to boost your SEO and status – driving new customers to your door. This also provides preventative insulation from a future reoccurrence.

Not Just Reputation Management Software –
We offer a fully-managed, “white glove” Reputation Marketing Service.

Would you really trust software to handle your brand reputation online?

Our software technology powers Online Reviews & Online Reputation Management – a complete Reputation Marketing service – perfect for businesses of any size.

Take control of what people say and read about your business! Just one negative review can be devastating for you and what people think about your business. Let us fix the bad reviews – while we make it easy for your happy customers to share their feedback!

Your business deserves to be judged on feedback from all your customers, not just an occasional negative experience from one individual!

We Automate Getting New Reviews

  • Reputation Marketing converts customers into reviewers
  • Guide unfamiliar customers to sites where you want reviews

We Prevent Negative Reviews

  • Reach unhappy customers before they bad-mouth your business on the Internet
  • Give your staff a second chance to turn a negative customer experience around

We Monitor Your Reviews

  • Easy reporting shows all your reviews in one central location
  • No need to keep up with multiple logins & passwords for each review site

We Alert You Instantly About New Reviews

  • Respond & solve problems before its too late
  • Never been caught unaware of an online reputation problem

Track & Monitor Reviews from all major review websites:

Not in Nashville? We have Reputation Management staff in Knoxville, TN, Johnson City, TN,  Louisville, KY and Atlanta, Georgia. However, an in-person visit is not necessary!

Most of our clients are located across the country. We are typically able to start repairing and fixing your online reputation after a quick 15-minute discovery call. Since our reputation solution is fully managed in-house, we handle everything on your behalf. Set it and forget it!

GET HELP NOW!

WE CAN FIX THE PROBLEM- CONTACT US FOR A FREE STRATEGY SESSION:

We’d be glad to spend a few minutes reviewing your situation and strategizing some proven solutions. No strings attached!